You can request support from the landscape company for such issues by opening a
Yard Maintenance Request. You can see step-by-step instructions for creating a Yard Maintenance request
here.
Rockaway, Inc. is a commercial service that the Artisan Lakes Homeowners' Association Board of Directors (BOD) has contracted to provide landscaping services for all common and residential property in Artisan Lakes. Rockaway answers to the BOD, not to the individual homeowner.
You pay for Rockaway's basic services through your monthly Homeowners' Association (HOA) dues. In addition to maintaining the neighborhood common property, Rockaway mows all homeowners' lawns, including edging and blowing. They also trim the hedges and apply fertilizer/pest control to the lawns from time to time. (NOTE: This does not include pest prevention or termite bond for your home.)
Rockaway will address certain concerns for individual properties, such as chinch bug and lawn fungus.
Assistance requests are handled via work orders; enhancement requests should be directed to Rockaway at (904) 853-6572.
Adding a photo to a request helps May Management decide quickly who to assign to an issue and judge how big a task it is. Right now, cell phone and computer tablet capabilities have surpassed what the website software can accommodate. We know this is annoying; we have requested software enhancements, but there is no timetable nor guarantee that this will be done. At this time, picture files included on a request must be 4 Megabytes (4MB) or smaller.
Follow this
link to see how large a photo is.
Follow this
link to learn how to make your camera take a lower resolution picture.
Please note, however, that the landscape company has not been engaged to meet your individual aesthetic needs. If you are interested in individual landscaping services - from irrigation support to planting new shrubs in your flower beds - you may engage them or another provider of your choice. (NOTE: A change in landscaping must go through the approval process by completing an
ACC Request.)
If you would like to contract directly with Rockaway for personal service at your home, please contact their main office at (904) 853-6572.
You may opt out of having Rockaway manage your basic landscaping; however, your monthly HOA assessment will not be reduced.