Frequently Asked Questions
*Safety
Artisan Lakes - HOA and Amenities
Government - Local and State
Managing Your Household
Managing Your Yard, Landscaping, and the Preserve
  • chevron_rightHow do I report a problem with my yard or landscaping?
    You can request support from the landscape company for such issues by opening a Yard Maintenance Request.  You can see step-by-step instructions for creating a Yard Maintenance request here.
     
    Rockaway, Inc. is a commercial service that the Artisan Lakes Homeowners' Association Board of Directors (BOD) has contracted to provide landscaping services for all common and residential property in Artisan Lakes.  Rockaway answers to the BOD, not to the individual homeowner.
     
    You pay for Rockaway's basic services through your monthly Homeowners' Association (HOA) dues.  In addition to maintaining the neighborhood common property, Rockaway mows all homeowners' lawns, including edging and blowing.  They also trim the hedges and apply fertilizer/pest control to the lawns from time to time.  (NOTE: This does not include pest prevention or termite bond for your home.)

    Rockaway will address certain concerns for individual properties, such as chinch bug and lawn fungus.
     
    Assistance requests are handled via work orders; enhancement requests should be directed to Rockaway at (904) 853-6572.
     
    Adding a photo to a request helps May Management decide quickly who to assign to an issue and judge how big a task it is. Right now, cell phone and computer tablet capabilities have surpassed what the website software can accommodate.  We know this is annoying; we have requested software enhancements, but there is no timetable nor guarantee that this will be done. At this time, picture files included on a request must be 4 Megabytes (4MB) or smaller.  
     
    Follow this link to see how large a photo is.
    Follow this link to learn how to make your camera take a lower resolution picture.
     
     
    Please note, however, that the landscape company has not been engaged to meet your individual aesthetic needs.  If you are interested in individual landscaping services - from irrigation support to planting new shrubs in your flower beds - you may engage them or another provider of your choice.  (NOTE: A change in landscaping must go through the approval process by completing an ACC Request.)
     
    If you would like to contract directly with Rockaway for personal service at your home, please contact their main office at (904) 853-6572.
     
    You may opt out of having Rockaway manage your basic landscaping; however, your monthly HOA assessment will not be reduced.
  • chevron_rightWhat is the schedule for lawn mowing?
    This map shows the current schedule for mowing of residential lawns.
     
    See This FAQ for information about Rockaway and the services they provide.
     
     
  • chevron_rightAre there restrictions regarding the days on which I can water my lawn?
    In general, the answer is Yes.  The St. Johns River Water Management District (SJRWMD) sets restrictions on private property irrigation; however, those restrictions might not apply if your irrigation system uses reclaimed water, which our systems do in Artisan Lakes.  Find more details on the SJRWMD website.
     
    Learn more about water conservation on these JEA and SJRWMD pages.
  • chevron_rightDo guidelines for irrigation differ by season?
    Irrigation guidelines may change depending on the season.
     
    Please refer to the St. Johns River Water Management District Recommendations for more information.
  • chevron_rightWhere can I find information for the household irrigation system?
    The online Owner's Manual and Programming Instructions for the Hunter X-Core residential irrigation controller might be the place to start.  Also, there are several instructional YouTube videos on setting it up as well; two examples are provided below.
     
    If you still need help, rest assured that you are not alone.  Please feel free to contact our own Helping Hands group, whose volunteers might be able to give you some guidance.
     
     
     
  • chevron_rightWhat approvals do we need to make changes to the inside and/or outside of our home?
    You must go through the Architectural Control Committee (ACC) for certain upgrades you might choose to make to your property.  After you review the Declaration of Conditons, Covenants, Restrictions and Easements for Artisan Lakes, please visit the ACC page for more information, including forms and requests.
  • chevron_rightWhat do I do if I find a snake on my property?
    Please read this informative document regarding handling local snakes.  For more information, Facebook has a Nocatee Snake page dedicated to identifying snakes.  This is a Facebook page which you must join to see their posts.
     
    Here is some advice from Shasta, the group's leader:
    If you see a snake and are unsure of its species, you can post a picture in Nocatee Snake Identification or text it to 904-707-9982 for rapid identification. You may also request assistance there if it is venomous. There is absolutely no reason to ever kill a snake. If it is venomous, you’re putting yourself AND others at risk of being bitten. If it’s harmless, you’ve destroyed a beneficial animal. If you need help with a snake, text us with a photo & we can help. If it’s venomous we will send a professional with experience to handle your concern; it’s always FREE.
     
     
  • chevron_rightWhat do I do if I have an alligator on my property?
    Please read this informative document regarding living with local alligators.
  • chevron_rightWhat's the procedure for dealing with a fallen tree from the Preserve?
    Yes, this is complicated.
     
    Here is the proper procedure for obtaining approval for removal of trees from the Conservation Easement (i.e., “preserve”):
    • Owner/resident notifies property manager of leaning, dead, or diseased tree in the preserve adjacent to their property.
    • Property manager and/or Board of Directors (BOD) member (preferably liaison to either ACC or Landscape Committee) visit the property, observe and take photos of tree, and confirm to the best of their ability that the tree is, in fact, within the preserve. [If it is on the owner’s property, removal is completely the responsibility of the owner.]  Complete a Yard Maintenance Request to get the process started.
    • Property manager assembles necessary information as follows:
      • Number of trees to be removed
      • Photos of the tree(s) in question (photos must show canopy, base, and distance from dwelling)
      • Reason for removal
      • Property address adjacent to the tree(s) in question
    • Property manager sends a request for permit to St. Johns River Water Management District (SJRWMD) to the attention of Tracy Schilling: TSchilling@sjrwmd.com
    • SJRWMD will normally respond within seven business days with its decision.
    • If approved, the property manager will notify the BOD, forward SJRWMD’s notification of approval to the landscape maintenance contractor (currently Rockaway), request proposals to remove tree(s), and notify the owner of approximate date(s) during which tree removal will necessitate access to the property
    • If denied, the property manager will notify the owner and BOD.
    • All correspondence may be done via email, properly archived for future reference.

    The tree should be aimed, to the extent possible and safe, to fall into the preserve. After felling the tree, in areas of the upland buffer zone where there is sparse undergrowth and the felled tree is considered unsightly, those portions of the tree that are upon the upland buffer zone may be cut and moved - by hand - into the preserve, so long as the SJRWMD allows. The rest of the tree is to be left where/as it fell.
     
Miscellaneous
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